Refund policy

At Alcottbooks, we want you to be fully satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns
We accept returns for both defective and non-defective products within 30 days of delivery. Items must be unused, in new condition, and in their original packaging.

Exchanges
We gladly accept exchanges for eligible items within the same 30-day period. If you would like to exchange a product, please contact our support team so we can assist you.

Return Method
Returns are processed by mail. A return shipping label is included in your package, and return shipping is free of charge.

Restocking Fees
We do not charge any restocking fees.

Refund Processing Time
Once your returned item is received and inspected, your refund will be processed within 5 business days. Refunds are issued to your original payment method.

How to Start a Return
To initiate a return or exchange, please contact us with your order number and reason for return. Our support team will guide you through the process.

Contact Information
If you have any questions about returns or refunds, please contact our support team through the Contact page on our website.

We appreciate your trust in Alcottbooks and are committed to providing a smooth and transparent shopping experience.